Effective Date: January 2025
This website, http://www.i-vio.com (the “Site”), is owned and operated by I-VIO Ltd (“I-VIO”, “we”, “us”, or “our”), a company incorporated in England and Wales under company number 15855026. Our registered office is located at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
These Terms of Use (“Terms”), together with any documents referenced herein, govern your use of the Site, whether as a guest or a registered user. Accessing, browsing, or registering to use the Site constitutes your acceptance of and agreement to comply with these Terms. If you do not agree to these Terms, you must not use the Site.
We may also interact with you on third-party platforms such as Facebook, Twitter, Instagram, TikTok, Pinterest and YouTube (“Third-Party Sites”). Please note that these Terms do not govern the use of Third-Party Sites, which are subject to their own terms of use.
1. Ownership of Rights
All intellectual property rights in this Site, including copyrights, moral rights, trademarks, and designs, are owned by or licensed to I-VIO. Use of the Site or its contents, including reproduction, storage, modification, distribution, or publication, is prohibited without prior written consent from us, except for personal, non-commercial purposes.
2. Accuracy of Content
The images, descriptions, and representations of products on the Site are for illustrative purposes only. Packaging, dimensions, and product appearances may vary. While we make every effort to ensure accurate display, we cannot guarantee the color displayed on your device will match the product’s actual color.
To the extent permitted by applicable law, we disclaim all warranties, express or implied, regarding the accuracy of information on this Site. We accept no liability for content on linked or third-party websites accessed via this Site, which are provided for convenience only and do not constitute endorsements.
3. Damage to Your Computer
While we endeavor to ensure the Site is free from viruses or other harmful components, we cannot guarantee that use of the Site will be free from risk to your computer equipment. Users are responsible for implementing appropriate safeguards, such as antivirus software. We shall not be liable for any damage to your equipment arising from use of the Site.
4. Limitation of Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
To the fullest extent permitted by law, we disclaim all implied warranties or conditions related to the Site and its content. We are not liable for:
- Loss of profits, sales, business, or revenue;
- Business interruption;
- Loss of anticipated savings;
- Loss of goodwill or reputation;
- Indirect or consequential losses.
Consumers are advised that the Site is for private use only. Any use of the Site for commercial purposes is strictly prohibited, and we disclaim liability for losses arising from such use.
5. Prohibited Uses
You may use the Site only for lawful purposes and in compliance with applicable laws. Prohibited activities include:
- Engaging in unlawful, fraudulent, or malicious conduct;
- Transmitting harmful or malicious code, including viruses;
- Unauthorized reproduction, duplication, or reselling of Site content;
- Interfering with Site operations, including hacking or denial-of-service attacks;
You agree to indemnify and hold us harmless from any losses, damages, or claims arising from your breach of these Terms, including unauthorized or unlawful use of the Site.
6. Submission of Information
Any feedback, suggestions, ideas, or other information (“Information”) you submit to us shall be treated as non-confidential and non-proprietary. By submitting Information, you grant us a worldwide, royalty-free license to use, reproduce, and distribute the Information without restriction. You warrant that:
- You own or have the right to submit the Information;
- The Information does not infringe third-party rights;
- The Information is free from harmful components such as viruses.
7. Intellectual Property
The trademarks, logos, and designs displayed on the Site (“Intellectual Property”) are the property of I-VIO, its affiliates, licensors, or suppliers. Phytogaia™ is a trademark of Givaudan SA. Unauthorized use, reproduction, or distribution of this Intellectual Property is strictly prohibited without prior written consent.
8. Mobile Services
Access to the Site via mobile devices is free; however, standard carrier charges (e.g., data fees) may apply. Users are responsible for such charges.
9. User-Generated Material
By submitting user-generated content (“User Material”), including ideas, designs, or other creative contributions, you assign all ownership and intellectual property rights to I-VIO. If such assignment is invalid, you grant I-VIO a perpetual, royalty-free license to use, modify, and distribute the User Material.
You represent and warrant that:
- You own or have rights to the User Material;
- The User Material does not infringe third-party rights or applicable laws;
- The User Material is free of harmful, offensive, or defamatory content.
We reserve the right to moderate or remove User Material at our discretion.
10. Non-Waiver
Failure by I-VIO to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights under these Terms.
11. Transfer of Rights
We may transfer our rights and obligations under these Terms to another organization. You may not transfer your rights or obligations without our prior written consent.
12. Legal Notices and Policies
Additional legal notices may be displayed elsewhere on the Site. These, together with these Terms, govern your use of the Site.
13. Changes to Terms
We reserve the right to update these Terms periodically. Changes will take effect immediately upon posting. Continued use of the Site constitutes acceptance of updated Terms.
14. Governing Law and Jurisdiction
These Terms, the Site, and any associated disputes shall be governed by English law. The courts of England and Wales shall have tq s jurisdiction. All contracts are concluded in English.
15. Delivery & Returns
Delivery – United Kingdom
Standard Delivery (Mainland UK) – Free on your first order
Delivery within 2 – 5 working days
Next Day Delivery
(Order by 2 pm, Monday to Friday, for next working day delivery)
Note: Deliveries to remote areas (e.g. Highlands & Islands) may take an additional 1–2 working days.
For questions, contact: customer.service@i-vio.com
Returns & Refunds
We’re sorry you didn’t love your order.
You can return it provided the conditions below are met:
1) You are able to return the products in question to us within 14 days of receipt of your order.
2) Your items are returned to us in a resalable condition. This means unsealed, in the same condition you received you candle and with any labels and packaging intact.
To return your item:
Visit our Return portal and complete the form to receive a free returns label.